Patient Responsibilities
Hamilton Health Center is dedicated to providing its patients with high quality care. Our patients have certain obligations; to themselves, other patients, employees and medical providers. As a sign of the Center’s commitment to care for each patient in as compassionate a way as possible, and as a request to patients to recognize their own responsibilities, Hamilton has adopted the following list of Patient Responsibilities. Please review it carefully. If you have questions about your responsibilities, please see the receptionist, the benefits coordinator, or your medical provider.
- You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your case.
- You have the responsibility to report unexpected changes in your condition to your physician.
- You have the responsibility for making it known whether or not you clearly understand a planned course of treatment and what is expected of you.
- You have the responsibility to follow the treatment plan agreed upon by you and the medical provider responsible for your care. This may include following the instructions of nurses and other health personnel as they carry out the coordinated plan of care and enforce the physician orders.
- You have the responsibility for keeping appointments and, when you are unable to do so for any reason, for notifying Hamilton Health Center personnel as appropriate. Hamilton Health Center may elect to no longer schedule appointments for patients who repeatedly miss appointments without notifying Hamilton Health Center.
- You have the responsibility to provide Hamilton Health Center with information necessary for insurance processing of your bill and to be prompt about asking questions you may have concerning your bill and assuring that financial obligations are satisfied. You are responsible for paying any patient fee for service (including co-pay or sliding scale fees) at the time of service.
- You are responsible for any bills resulting from referral services. Hamilton Health Center is not involved in collection of these separate bills, and questions on such matters should be directed to the billing practice.
- Upon completion of your treatment program, you will be given information regarding your continuing health care requirements as may be necessary as a result of your treatment program. You are responsible for your actions if you fail to follow these instructions.
- You have the responsibility to be considerate of HHC staff and other patients, particularly with reference to noise, no-smoking rules, cellular phone use restrictions, and respect of the property of Hamilton Health Center and others. Hamilton Health Center’s rules in this regard are for the comfort of all patients and to facilitate the orderly and efficient operation of the Center.
