Patient Rights and Responsibilities

As a patient of Hamilton Health Center (Hamilton) you have certain rights and responsibilities. A respectful relationship with your healthcare provider is the basis of good medical care. Copies of this statement are posted in our patient care waiting areas.

Hamilton Health Center Policy:

Hamilton seeks to provide quality health services to the community. We want to be your primary medical home. As your “medical home” Hamilton is your partner in your health care. Some activities to keep you well are:

• Completing an annual wellness check to identify health issues
• Using the patient portal to talk with providers and staff
• Working with other providers to meet your care needs
• Helping with specialty care and/or second opinions
• Contributing to your treatment plan.

YOU have the right to:

YOU have the duty to:

Patients may be discharged from Hamilton if they abuse or threaten staff. Once discharged, the patient will not be able to receive care or make appointments. The management reviews cases of patients who show disrespect.

To file a concern about patient safety or a complaint about any aspect of care, treatment and services you may contact:
Hamilton Health’s Compliance Officer: or call (717)230-3992
Hamilton Health’s Patient Safety Officer:
The Joint Commission at:
Mail: Office of Quality and Patient Safety – The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181